This document explains the terms under which Mel Pirata (constituted by Paulo Pirata - Comércio, Produção de Mel e Serviços Apícolas, Unip., Lda, with registered office at Rua 25 de Abril, nº 9, 7050-011 Fazendas do Cortiço, under the single registration and legal person identification number 516 651 315) collects, uses and processes the data and information of its users via its Online Shop. The rules for collecting, using and processing data and information are in accordance with national legislation and the applicable Personal Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016.

Mel Pirata takes care of the privacy of its users and the personal data submitted by them, and is responsible for the website https://melpirata.pt (hereinafter, the "Site").

We ask that you read this Privacy Policy carefully to clarify the data collected, the purposes for which it is collected, how it is processed and your rights.

This Privacy Policy applies to data collected and processed in the context of user interaction with the Mel Pirata website or platform.

 

Ways in which Mel Pirata collects user data

Mel Pirata collects data from its users through the following mechanisms:

• Registration of Users and Orders, via the Online Shop;
• Subscribe to newsletters on the website;
• Contacting users via corporate e-mails, particularly noreply@melpirata.pt.

 

Data that Mel Pirata collects from its users

Identification, contact and payment information for ordering purposes: first and last name, email address, tax identification number, billing address and postcode, delivery address and postcode. Whenever a user registers via any social network, they authorise the social network to share some of their data with Mel Pirata.

Identification for newsletter purposes: e-mail address.

Technical information on IT devices: operating system, resolution, softwarethe search engine or mobile device used to access the Site.

Anonymous information: recording of activity and browsing on the Site.

 

Data on Minors

Mel Pirata does not intentionally collect (nor can it distinguish) data from minors under the age of 16. However, if we learn that data from minors has been collected, Mel Pirata will immediately delete it.

 

Use of the data collected

Mel Pirata uses the data collected for the following purposes:

1. Concluding the contract for the sale of goods and managing the contractual relationship established;
2. Handling and responding to requests for goods, information and complaints;
3. To improve the browsing experience on the Mel Pirata website (cookies);
4. Providing information related to changes or occurrences with the services provided (e.g. route changes);
5. Providing information on the products and promotions of Mel Pirata, Lda and its partners, sending newsletters;
6. Carrying out customer satisfaction surveys;
7. Managing customer relations.

For the purposes referred to in paragraphs 1 to 3, the data subject's consent is not required, in accordance with Article 6(1)(b) of the GDPR.

 

Data transmission

Mel Pirata transmits its users' data to its service providers, which are external companies that assist and support its business, to the strictest extent possible, and they are obliged to comply with the rules and regulations on the protection of personal data.

 

Data Breach

Mel Pirata is not responsible for the content accessed through any hyperlink that takes the user outside the https://melpirata.pt domain, provided that such hyperlinks are the responsibility of third parties.

All the data collected is processed automatically and the information sent by users is encrypted and managed with advanced security.

Mel Pirata uses various technical and organisational measures for technological protection against attacks on users' personal information and only subcontracts service providers that guarantee the same level of protection.

Violation, or attempted violation, of databases obtained through the Website will result in the immediate judicial liability of the offender(s).

 

Data subjects' rights

Users can exercise their rights by contacting the Mel Pirata personal data controller listed below in this Privacy and Cookies Policy.

Mel Pirata users have and can exercise the following rights with regard to their personal data:

Right to Information - at the time of collection or processing, the holder of the personal data has the right to be informed of the purpose of the processing, the person responsible for processing the data, the entities to which their data may be communicated, the conditions for access and rectification and which mandatory and optional data will be collected.

Right of Access - the holder of the personal data has the right to access it, without restriction or delay, as well as to know what information is available about the origin of the data, the purposes for which it is processed and its communication to third parties.

Right of Rectification - the data subject has the right to demand that the data concerning him/her is accurate and up-to-date, and may at any time request its rectification from Mel Pirata's data controller.

Right to erasure - the data subject has the right to have their data no longer processed, erased and deleted, under certain conditions, in the event of:

• are no longer needed for the purpose for which they were collected;
• the data subjects withdraw their consent or object to the processing of their data;
• if the data processing does not comply with legal provisions.

Deletion can be done in self-service mode via the account management page, or by making an email request, from the email address associated with the account, to melpirata@melpirata.pt.

Right to restriction of treatment - the holder of personal data has the right to have their data limited to what is essential for the purpose of processing.

Right to data portability (data transfer) - the data subject has the right to receive his or her data or to request that it be passed on to another organisation that will become responsible for his or her personal data (only if this is technically possible).

Right of Opposition - the data subject has the right to object, at his/her request and free of charge, to the processing of his/her personal data for the purposes of direct marketing or any other form of prospecting and to his/her personal data being communicated to third parties, unless otherwise provided by law.

The right to know about a data breach - the holder of personal data has the right to be informed in the event of a security breach that compromises their data.

Right to complain to the supervisory authority - the holder of the personal data has the right to complain not only to the company's personal data controller, but also to the supervisory authority, the National Data Protection Commission.

 

Data retention period

The data collected is processed for the period strictly necessary to fulfil the specific purpose of each one.

The identification data of registered users is kept for as long as their relationship with the user is maintained, and will remain until the user deletes their registration with Mel Pirata or requests its deletion.

For the purposes of commercial transactions and fulfilment of legal invoicing obligations, the data will be kept for the period legally provided for the fulfilment of legal obligations, as well as for contesting legal situations and for as long as these continue.

 

Data Controller

Any questions relating to the processing of personal data and the exercise of the rights of data subjects should be directed to the following contacts:

Paulo Pirata - Comércio, Produção de Mel e Serviços Apícolas, Unip., Lda
Rua 25 de Abril, nº 9
7050-011 Fazendas do Cortiço

Or by e-mail to: melpirata@melpirata.pt

 

Final considerations

Mel Pirata is not responsible for the content of comments on products, so any personal data disclosed by a user in this context will be promptly deleted the moment Mel Pirata is notified of the disclosure of such data.

Mel Pirata reserves the right to change its Privacy and Cookie Policy described on this page, so we advise you to visit this address frequently. We believe that users are aware of these policies when browsing https://melpirata.pt.

Mel Pirata (incorporated by Paulo Pirata - Comércio, Produção de Mel e Serviços Apícolas, Unip., Lda, with registered offices at Rua 25 de Abril, nº 9, 7050-011 Fazendas do Cortiço, under the single registration and legal person identification number 516 651 315) uses cookies to improve the user's browsing experience and performance.

Any internet browser allows the user to accept, refuse or delete cookies via the browser's settings.

If you choose to deactivate cookies, some services on our website, namely https://melpirata.pt, will stop working, thus affecting your browsing experience on the websites.

 

What are cookies?

Cookies are short text files containing relevant information that your browser processes when a website is visited by a user.

Placing cookies helps the Site to recognise the user's device (tablet, desktop, mobile, etc.) whenever they visit us. Cookies only retain information related to your preferences and do not reveal personal data.

In order to optimise your browsing experience as much as possible, we recommend that you do not deactivate cookies. They increase the speed of response when browsing.

 

Types of cookies

There are several types of cookies with different characteristics and functions. They are

Essential cookies - They are very important for accessing specific areas of the site and enabling correct navigation.

Functionality cookies - Functionality cookies allow user preferences to be saved when visiting websites. In this way, there is no need to personalise the Site every time you visit it.

Analytical cookies - This type of cookie makes it possible to analyse how users use the Site, to know the most popular pages and to monitor the performance of the site, making it possible to understand possible error messages on the site. No personal information will ever be disclosed.

Third-party cookies may be found on the Site, from companies that use our Site for analysis purposes, the sending of which Mel Pirata has no control over.

This is the list of cookies present on the site:

If you want to change your cookie preferences, you can do so here here.

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